Tiny flowers shop

Delivery/FAQs

DO YOU SHIP INTERNATIONALLY?

“ Yes we ship internationally. Do not hesitate to ask us for more information on the delivery rate for your country by private message. We will answer you with pleasure “

HOW LONG DOES IT TAKE TO SHIP?

” We will ship your order within 12 and 14 business days due to a large number of orders at the same time. This gives us time to organize and pack a large volume of orders and make them perfect for you! 

** Currently we are experiencing shipping delays to most countries due to COVID-19 or customs, the delivery time -after shipping- is very random, international orders may take long time to arrive , so please bare this in mind when ordering as this delay is unfortunately out of my hands. “

** Once the package is shipped. We are not responsible for delay in transit **.

HOW DO YOU SHIP YOUR PRODUCTS?

“ All our products are sent in large letter cardboard boxes, flowers and leaves mixes are wrapped in tissue paper. Vegetables, fruits and treats mixes are packaged in kraft + PE paper which is environmentally friendly and non-toxic to animal health. All orders come with a thank you card and we also use paper tape to secure the package which means it's easier to recycle, we only use recyclable packaging. All of our packaging is plastic free! “

DELAYS, DAMAGED, LOST PACKAGE ?

"Please remember that we are not responsible for any delays in delivery after the package has been dropped off. Delivery times may vary, it is currently very complicated to understand how international postal organizations work. Some of your orders once shipped may arrive faster than others. All packages will have a tracking number.

Sometimes  the travel restrictions imposed by certain countries, packages and delivery services have either been forced to re-route and delayed or halted completely. In the latter case, we will be sourcing other couriers that still continue to operate in these countries but this will result in a delay of you receiving your items. 

In general, we are not entirely able to provide an accurate time frame for when you can expect your parcel as countries continue to tighten regulations.We understand how frustrating this is.

> If the package is seized by customs, we will not be responsible > no refund.

> For any packages lost, we undertake to send a replacement package containing the same products. We will be able to offer our customers an alternative solution, to satisfy them as best we can.

DO YOU ACCEPT RETURNS?

“ Unfortunately we do not accept returns, this is due to hygiene reasons.

In the unlikely event that your product is damaged, seized , lost by the customs, please always get in touch , but we will not be responsible and there will be no refund. “

WILL I BE CHARGED CUSTOM FEES?

” Your parcel may be subject to taxes and handling fees. Unfortunately, we have no control over this and cannot predict what they will be as they vary from country to country. Please contact your local customs office for current charges before you order, you will be able to know if YES or NO you will have something to pay, the risks and all the conditions to know about it. , so you are no surprised by charges you were not expecting. “

MY PACKAGE IS STUCK/ I HAVEN'T RECEIVED ANY UPDATES!

"Please bear with us through this unprecedented time. Since the introduction of nationwide lockdowns, there has been a significant delay in delivery because of a reduction in air freight capacity. Hence, delays will occur as our couriers do their best to re-route the journey to ensure your package reaches you. 

At the same time, we suspect there might be interruptions to the delivery line and you may experience a lack of updates on your tracking number. We seek your kind understanding and patience while we investigate the whereabouts of your package."

 

Don’t hesitate to reach out to our friendly customer service on  Instagram : @tinyflowers.shop or email contact.tinyflowersshop@gmail.com


We thank you for your understanding and your precious patience, we appreciate a lot! 

Lily, 
Tiny flowers shop